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Emergencies, outages and faults
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What do I do if my meter is making a noise?
Damaged or faulty power lines
I have no, or little hot water
I have no power, why?
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Payments
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What happens if I use less energy than my Direct Debit payments?
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My meter was read, where is my bill?
Meters, Usage & Reads
Meters & Reads
What are your Time of Use (TOU) and Demand timings?
Why can't I see real time data or Why is my usage information not up to date?
Understanding your meter
Financial Assistance & Life Support
Life support
I have life support. How do I prepare for an outage?
Do I need to re-apply for my Life Support concession?
I no longer require life support
How do I notify you of life support?
Financial assistance
Can I pay with Centrepay?
I need more time to pay
What type of assistance do you provide?
Concessions & Rebates
How do I apply for a concession or rebate?
Can my concession be backdated?
Why is my concession not reflecting on my bill?
Moving, Connections & Disconnections
Moving out and closing an account
What happens if I am in credit when I close my account?
How do I manage a deceased estate account?
I moved out, why have I received another bill?
Where is my final bill?
Closing my account
New Accounts & Connections
I'm moving into a new property
Change of account ownership
How long will it take to move to OVO?
Why have I received a 'cannot contract' message?
How do I become an OVO Energy customer?
Products, Plans & Pricing
Plans and pricing
Fees and charges
The Battery Plan - FAQs
Why are we changing the Solar Plan feed in tariff?
Sorted Services Reward
Why can't I switch until 4th July 2022?
Demand tariffs and when demand charges apply
Products
What is bill smoothing?
What is OVO Interest Reward?
Does OVO Energy offer a Solar feed in tariff?
Consumer Data Right (CDR) Policy
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