No more bill shock
Sometimes you'll use more energy than your Direct Debit will cover (for example, during hotter months). And at other times, you'll use less. The idea of bill smoothing is that eventually your account balance even out and you'll end each 12-month period with a zero balance. You won't have overpaid or underpaid for your energy.
Calculating your Direct Debit payments
We predict how much energy you'll use over a year (based on things like the size of your home and how much much energy you've used in the past. Once we've worked out the cost of your energy, we divide that number by 12 to get a monthly average. This becomes your direct debit amount.
This is also known as bill smoothing.
Why are meter readings important?
Every time you submit a meter reading, we cross-check what you're paying with how much energy you are using. If you used much more (or less) then we've estimated we'll adjust your direct debit payments so you get back on track. Don't worry we'll always notify you if we need to make a change.