I'm moving into a new property

We recommend letting us know as early as possible before your move date, however we understand it can be a busy time.

Let us know by 1pm Monday to Friday at the latest so we can arranged to have your property connected on the next business day.

For our Victorian customers that are moving into a property and require a same day connection. If you have a smart meter at your property, we can request to have you connected on the same day by chatting to one of our team members below. We do recommend that you contact us prior to 3pm to ensure we can have your request raised for you right away and in time.

For our Queensland customers, a Visual Safety Inspection may be required if there as been no power at the property you are moving into for some time. Not to worry - we will arrange for someone to attend the property to ensure your property is in safe working order prior to arranging your electricity connection.

How do I prepare for a Visual Safety Inspection?

Here are a few things you can do to prepare for a Visual Safety Inspection:

• Ensure that all rooms at your property are unlocked (including sheds, garages and cupboards)
• If you are renting the property, contact your real estate agent to ensure all unhindered access is granted during the inspection.
• Ensure a person over the age of 18 is present at the time of the inspection if there are belongings in the property.

Ensuring there is safe and clear access to your meter will ensure that we have you connected in no time.

Here are some checks you can do:

• Any locked gates are left unlocked or open. If you cannot provide clear access, we recommend attending the property on the day of the connection to provide the technician access to your meter.
• Any little furry friends are restrained or kept indoors. 
• All hazards are removed, this may include any objects obstructing the path to your meter.
• For our Victorian customers, ensuring that your meters main switch is in the off position, will ensure that the connection is completed with no hiccups.

If you are unsure where your meter is located or how to provide clear access on the day, have a chat to your real estate agent, building manager or body corporate who may be able to lend you a hand.

To confirm if your connection has been completed, flick your main switch to the ON position (along with any other smaller switches on your switchboard). If there is still no power, flick all your switches back to the OFF position.

In most cases, connections are completed prior to 5:30 pm, however there may be circumstances where your connection can be completed anytime up until midnight.

No, you do not need to be present at the time of the connection.

If your meter is behind a locked gate or in a secure location where clear access cannot be gained, we recommend being present on the day of the connection so that you can provide the technician attending your property access to your meter.

For our Queensland customers, if your property is completely empty and there is clear and safe access to your meter, no one will be required to be be present at the property at the time of connection.

We understand that when moving into a property it may not be clear where the meter may be located or if there is clear access - we recommend having a chat with the real estate agency that is leasing the property or that has sold the property. Feel free to get in touch with us if you need any assistance around ensuring your connection is completed successfully.

Moving in is an exciting and busy time and we understand that you may have already shifted your belongings into the property prior to requesting a connection. In this case, we will require a person over the age of 18 to be present at the property at the time of connection.

Yes - we recommend contacting the retailer currently supplying electricity to the property you are moving from to arrange a disconnection. This will ensure you are not charged after moving out from your property.

Your distributor may charge a connection fee when moving into a new property if the meter at the property has recently been disconnected. Head to fees and charges to see which fees may be applicable to you.