We are sorry to hear your concession may have not been applied. There are a number of reasons why your concession may not be reflecting on your bill. Ensuring we have your correct concession details is important, as this will allow us to apply the concession to your account without skipping a beat!
Here are some checks you can do:
- have a look at your bill breakdown to ensure the concession is not reflecting.
- check your eligibility to ensure you are eligible for a concession.
- check to see if you have received an email from us advising your concession has been removed.
The notification should advise of any reasons why your concession may have been removed and the next steps.
Not sure where to start or simply need a hand? No worries - send us a message at firstname.lastname@example.org and one of the team will investigate the matter for you.