If you've signed up to us via certain partners, you may have been offered The Partner Plan for your electricity. This is an offer we're running in conjunction with AGL. It is a combination offer, where you sign up to OVO for electricity and AGL for your gas.
Why are you partnering with AGL?
We're already working closely with AGL, as we localise our software platform from the UK (Kaluza) and decided to work with them on a combination offer for electricity and gas.
...But OVO have their own gas licenses don't they?
Yes we do. We're in the process of setting things up to retail gas as a dual fuel proposition (i.e. where you can receive both electricity and gas from OVO). We'll be looking to launch our own gas offer later this year and expect to offer customers the same great value and high levels of customer service when we do.
In the meantime, this gives us an opportunity to better understand things about gas plans, and how they're sold.
Do I have to get my gas from AGL if I want The Partner Plan?
Yes. The offer is a dual fuel only offer. If you want to access The Partner Plan it has to be in conjunction with the AGL gas offer and must be completed via one of the participating third party sales channels.
Why can't I sign up on your website?
Unfortunately for now this offer is only available through selected third parties.
Can I manage my gas account with AGL via MyOVO?
No. If you sign up to the dual fuel combination offer, it will be two separate contracts for electricity (with OVO) and gas (with AGL). You'll need to provide your explicit informed consent to switch to both parties, and manage your contracts with both OVO and AGL individually.