Financial Assistance & Life Support

Life support

• I have life support. How do I prepare for an outage?
• Do I need to re-apply for my Life Support concession?
• I no longer require life support
• How do I notify you of life support?

Financial assistance

• Can I pay with Centrepay?
• I need more time to pay
• What type of assistance do you provide?

Concessions & Rebates

• How do I apply for a concession or rebate?
• Can my concession be backdated?
• Why is my concession not reflecting on my bill?