Billing and payments

Payments

• How can I view my payment history?
• How do you calculate my monthly payments?
• Why are you suggesting my payments should increase?
• Why is my payment not reflecting on my bill?

Direct debit

• What happens if I use less energy than my Direct Debit payments?
• Why did my Direct Debit fail?
• Do I still get a bill if I pay by direct debit?
• How do I make changes to my direct debit?
• Change direct debit payment method
• Do I have to pay with direct debit?

Bills

• How to read your bill
• Ombudsman contact details
• Opt out of SMS messaging
• Why is my bill so high?
• How do I add another person to my account?
• My meter was read, where is my bill?

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