OVO Energy

Back to Help

Why did my Direct Debit fail?

Direct debit payments can fail for a number of reasons, from invalid direct debit details to insufficient funds. You will be notified of any direct debit failures via SMS notifications.


Here are some checks you can do to try and identify why your payment may have failed:

  • your financial institution may have had some issues occur on their end
  • your direct debit details have changed and have not been updated on our end
  • your bank details may have been applied incorrectly

If your credit card or bank account has changed or is now expired, be sure to update your details by chatting to one of team members or by sending us a message below.


What do I need to do if my Direct Debit has failed ?

If your payment was unsuccessful, contact your bank to see if they can assist with identifying any issues that may have occurred. Alternatively, you can contact one of our friendly team members below by sending us a message and we will look into the matter for you. We will attempt to process your payment 5 days from the unsuccessful payment date.


Leave us a message

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.