The legal bits

If you are a customer and have not provided us with information relating to your need for life support protections, this notice tells you how you can let us know and what we will do with your account.

Notify us

You must notify us as soon as possible if you, or anyone living with you, needs life support.

You can notify us using the contact details below. Once you have notified us we will note this on your account and ensure that your account is not disconnected.

Information we will require and what we will do

You will then be required to provide us with confirmation from a registered medical practitioner of your (or any other person residing with you) need for life support equipment.

We will then immediately notify the energy distributor of the need for life support equipment at your premises, giving them the information they need to update their records and registers.

We will also provide you with verbal and written confirmation and an emergency contact number for your distributor (the charge for which is no more than the cost of a local call).

Cessation of requirement for life support equipment

If you or any other person residing with you no longer have a requirement for life support equipment or you have vacated the premises and moved away, you must notify us as soon as possible. We will then notify the energy distributor who will update their records and registers.

Please contact us here or via MyOVO if you or any other person at your premises requires life support equipment, or if you have any questions or would like to lodge a complaint.